Privacy Policy

Controller and scope of this policy

This website is run by curtainvoxa, 14 Quay Lane, Exeter EX2 4AN, United Kingdom, which decides how the data described on this page is used. Questions about it can be sent to [email protected] or asked by telephone on 01392 204 817; they concern every page under curtainvoxa.com and the messages that reach us through it.

Data we collect

Each time a page is requested, the server notes the address of the requesting device, the date and time, the page and the browser that asked for it. These entries are needed to deliver the page, to keep the site stable and to trace faults, and they are removed after a short time.

If you write to us through the contact form or by email, we store your name, your email address, any telephone number you choose to give and the content of your message, in order to deal with your request.

Why we process data

We use data to keep this website online and safe, to reply to the messages we receive, to prepare and carry out agreements with clients and to keep the records our business requires.

Depending on the situation, we rely on your consent, on an agreement with you or the steps that come before it, on a duty imposed on us, or on our legitimate interest in a safe and working website. If you leave out the contact details we ask for, we may not be able to reply.

Cookies

This website keeps stored entries to a minimum. It does not use advertising cookies, it does not follow visitors across other sites, and an answer you give to a cookie notice stays in your own browser.

You can see which entries this website has stored, delete them and refuse new ones at any time in the settings of your browser. Blocking storage that the pages need may mean that parts of the site no longer work.

Sharing of data

We do not trade in personal data. It reaches only the companies that keep this site online and handle our email on our behalf, bound by contract to our instructions, and the authorities that are entitled to request it.

Data may be handled by a provider whose servers or support staff are located abroad. We choose providers who commit to protecting it at the level the applicable rules demand for transfers of this kind.

How long we keep data

We keep personal data only as long as it is needed for the purpose it was collected for, or as long as statutory retention periods require. After that it is deleted or the reference to a person is removed.

Server logs are held by our hosting provider for a short period and are then removed automatically. Correspondence stays with us while the matter is open and for a reasonable time afterwards, in case you come back to the same question.

Security of processing

We protect the information in our care with suitable technical and practical measures against loss, misuse and access by anyone without permission. Data you send through the site travels in encrypted form wherever the browser allows it.

No transfer of data over the internet can be made entirely safe, so a residual risk remains. Inside curtainvoxa, messages are read only by the people who deal with them.

Your rights

You have the right to access the personal data we hold about you, to have it corrected or deleted, to restrict its processing, to object to processing based on legitimate interests and to receive your data in a portable format. Consent can be withdrawn at any time.

To exercise any of these rights, a message to [email protected] is enough. To be sure that we are dealing with the right person, we may ask you to confirm your identity; our answer follows within the statutory period and is free of charge.

If you believe that we handle your data unlawfully, you may complain to the Information Commissioner's Office (ICO), in addition to any other remedy.

Amendments to this notice

This policy is revised when our processing or the applicable rules change. The current text is always available here, and the date at the top of the page shows when it was last amended.

Each new version replaces the previous one without a separate notice. Where a change concerns processing that depends on your consent, we obtain fresh consent before it applies.